Frequently Asked Questions

Air freight to Asia typically takes 3–5 business days. Sea freight can take up to 4 weeks. If you require more information, please contact us.

We ship to a wide range of countries.

Once your order has been booked, a tracking number will be sent to you via email, enabling you to monitor its delivery status.

At our showroom, we accept cash, EFTPOS, Visa, and MasterCard. We also accept direct deposits. However, if you choose this payment method, you must email your official direct deposit receipt so we can dispatch your order promptly.

No — our ingredients are supplied exclusively as cosmetic raw materials and are not intended for food use.

No — you do not need an appointment to visit our showroom, unless you wish to speak directly with our Contract Manufacturing or Private Label Department (+61 3 8577 5999) or our Packaging Department (+61 2 8577 5998). You can also contact us online using our online form

We issue a declaration rather than a certificate, as we are a third party. We can only provide a declaration when the client has purchased the product, and within 2 years of purchase. If you require any information, please do not hesitate to contact us.

Yes — we offer a range of hair care raw materials and finished products suitable for professional and retail use. Browse our Hair Care category for more details.

Yes — many of our essential oils can be used in candle-making. We recommend checking the specific product details and conducting your own testing to ensure suitability.

No — we do not manufacture or supply sunscreen products, as we are not TGA-licensed manufacturers.